To: Factory staff
From: Factory Manager
Date: 19 November 2008
Subject: Quality control
The new system starts Monday week. Please read attached leaflet and contact me if there are any queries.
What does the Factory Manager want the staff to do?
A.Suggest additions to quality-control instructions.
B.Ask if they don't understand something.
C.Contact him when the new system starts.
Look at the chart below. It shows a manufacturing company's expenditure on recruitment and training, and its production levels over a ten-year period.
Which company does each sentence (11-15) describe?
For each sentence, mark one letter (A-H) on your Answer Sheet.
Do not use any letter more than once.
Expenditure on Recruitment and Training,and Numbers of Units Produced
A drop in expenditure on both recruitment and training resulted in a declined in the number of units produced.
Notice to all Staff
Confirm your summer holiday dates with your department supervisor before entering them on the Holiday List.
Holiday dates are confirmed once they have seen
A.added to the Holiday List.
B.checked with other staff in the department.
C.agreed by your superior.
Read the article below about package holiday success.
For each question on the opposite page, choose the correct answer.
Mark one letter (A, B or C) on your Answer Sheet.
Package Holiday Success
Travel operator Sandersley is different from most of its rivals. UK package holiday companies would love to have plenty of repeat business. Instead, in an effort to attract trade, they are forced to spend enormous sums on marketing -- but they are operating in a very competitive market. So, although the big travel companies try hard to create attractive brands, if you ask the customers delayed at airports, many aren't even sure which company they've booked with. Ask customers of Sandersley, however, and this is probably their third or fourth holiday with the company.
A Sandersley holiday doesn't come cheap; but for their customers this isn't an issue.
The attraction is that they get an activity based 'club' which has escaped the notice of the general public. Even the location of the holiday is of minor importance.
A high proportion of customers are families,because the adults are free to enjoy the activities on offer, while small children are in the care of people employed by Sandersley just for this purpose. These nannies get free flights and meals on top of their pay.
Interestingly, most of the company's senior managers began at the bottom: for example, Carol Fletcher, the Marketing Manager, came as a ski guide in 1985, went away to
set up her own catering business, sold it for a considerable sum, and returned to Sandersley in the late 1990s.
The company's performance over the years means that It gets a steady stream of offers from large tour operators wanting to buy the company. Jerry Baker, who started the firm, came very close to selling' it for 30 million a few years ago. But at the last minute, Garmond, the potential buyer, was itself taken over by an American travel company which didn't see a place for Sandersley in the group.
So where does that leave Sandersley? Despite greatly increasing its turnover in the past four years, the company has a careful attitude to expansion. Its decision not to sell skiing holidays in North America proved the right one when many of its rivals failed to persuade British travelers to take the tenhour flight. Learning from experiences like these, Sandersley's two recent departures from its main activity are the acquisitions of restaurant chains in Spain and in Turkey. And as for moving into the mass market for its holiday? Sandersley is much too successful to want to do that.
Sandersley differs from most other UK travel operators in
A.the cost of its holidays.
B.the places where it advertises.
C.the number of repeat bookings it has.
I'm going to describe a situation.
Your company is going to provide a training program for its new staff. Discuss with your partners about what kind of training courses are most needed for the new staff.
Background of your company
Disciplines in your company
Company management system
How to work in a team
Can you think of any other things your company should provide for the new staff?(Why?)
Do you think the corporate culture is important in a company? (Why/Why not?)
Do you think it is important for a company to give on-job training for the new staff?(Why?)
Why do you think it is important for a new employee to merge into the company he works in? (Why?)
Do you think the skills people learn in one company are still useful in another com-pany? (Why?/Why not?)
(1) What do you think of your name?
(2) Do you like travelling by sea?
(3) Have you got any experience in management?
8、In this part, the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.
(1) How to spell your family name?
(2) Are you at school or working?
(3) Do you get along well with your colleagues?
9、In this part of the test, the examiner reads out a scenario and gives you some
prompt material in the form of pictures or words. You have 30 seconds to look at the test promptly, and then about two minutes to discuss the scenario with your partner. After that, the examiner will ask you more questions related to the topic.
For two or three candidates
I'm going to describe a situation.
Your company has decided to deal with work in office automation. Talk together
for about two minutes about some of things that need to be solved and decide
which three are to be solved at first,
Here are some ideas to help you.
The advanced computer system
Cut the costs
Deal with a heavy paperwork load
Install a system to recycle used printing papers
Do you think companies should provide training of modern facilities for their staff?
What do you think is the most important thing in an office?
Is it important for the staff to acquire a range of skills? (Why?)
Is it important for the staff in the office to learn some basic knowledge about computer?
How can a company help staff use the hi-tech office ecluipment?
10、In this part, the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.
(1) Are you a northerner or a southerner?
(2) What kind of person do you want to be in the future?
(3) Do you believe the computer is very important for us?